Moonwave Support

Moonwave is a cycle and mandala journaling app for personal wellness reflection. This page explains how to get help, what information to include in a support request, and where to find help for purchases, privacy, and data deletion.

Contact Support

For support, email:

support@getmoonwave.app

Please avoid sending sensitive screenshots, journal exports, period dates, daily notes, symptoms, or other private cycle information unless it is necessary for your support request.

What To Include

To help us understand the issue, please include:

A short description of what happened.
What you expected to happen instead.
Your device model, if known.
Your iOS version, if known.
Your Moonwave app version, if known.
Whether the issue happens every time or only sometimes.
Any non-sensitive screenshots that help explain the issue.

Please do not include medical information or sensitive journal contents unless you choose to and believe it is necessary.

Purchases And Restore Issues

Moonwave may offer a one-time lifetime unlock through Apple's App Store in-app purchase system.

If your purchase is not appearing in the app:

Make sure you are signed in with the Apple ID used for the purchase.
Open Moonwave and use the restore purchase option.
Confirm that the App Store purchase completed successfully.
Contact support if the app still does not recognize your purchase.

Moonwave does not receive your full payment card details from Apple. Apple handles App Store payments, receipts, refunds, and chargebacks.

Refunds

Refund requests for App Store purchases must be made through Apple.

You can request a refund through Apple's report a problem website: reportaproblem.apple.com

We cannot directly reverse App Store charges ourselves and cannot guarantee that Apple will approve a refund.

Privacy And Data

Moonwave does not create its own account system for your journal. Your journal is stored on your device and may sync through Apple's private iCloud/CloudKit services when iCloud is available.

You can delete Moonwave data from Settings inside the app. This deletes your settings, mandalas, daily logs, powers, signs, and other local journal data from the device, and those deletions sync to iCloud when iCloud sync is available.

If analytics was enabled and you want server-side analytics data deleted, contact support.

For more detail, read the Moonwave Privacy Policy.

Medical And Safety Questions

Moonwave is designed for personal wellness reflection. It does not provide medical advice, diagnosis, treatment, contraception guidance, fertility guidance, or emergency care.

If you have a medical concern, contact a qualified healthcare professional. In an emergency, contact local emergency services immediately.

App Store And Apple Account Help

Some issues are managed by Apple rather than Moonwave, including:

App Store payment methods.
App Store refunds.
Apple ID sign-in.
Family Sharing availability.
iCloud storage, iCloud account, and device-level iCloud settings.

For Apple account or App Store payment help, contact Apple Support.

Response Time

We try to respond to support messages as soon as practical. Response times may vary depending on message volume, time zone, weekends, holidays, and the amount of investigation required.