Moonwave App Support

Moonwave is a private period tracker and moon mandala cycle journal for iPhone and iPad. This page explains how to get help, what information to include in a support request, and where to find answers about purchases, iCloud sync, privacy, account-free journaling and data deletion.

Contact Support

For support, email:

support@getmoonwave.app

Please avoid sending sensitive screenshots, journal exports, period dates, daily notes, symptoms, or other private cycle information unless it is necessary for your support request.

What To Include

To help us understand the issue, please include:

A short description of what happened.
What you expected to happen instead.
Your device model, if known.
Your iOS version, if known.
Your Moonwave app version, if known.
Whether the issue happens every time or only sometimes.
Any non-sensitive screenshots that help explain the issue.

Please do not include medical information or sensitive journal contents unless you choose to and believe it is necessary.

Moonwave Online And Device Availability

Moonwave is currently an iPhone and iPad app, not an online period tracker that runs in a web browser. Your cycle journal stays in the app and can sync privately between compatible Apple devices through iCloud when iCloud is available.

Moonwave is not currently available for Android. It requires iOS 17 or later and is distributed through Apple's App Store.

Accounts, iCloud Sync And Private Storage

Moonwave does not require a Moonwave account, email address or profile for your journal. Your entries are stored on your device and may sync through the private CloudKit database connected to your Apple iCloud account when iCloud is available.

If entries are not appearing on another Apple device, check that both devices use the same Apple ID, iCloud is enabled, iCloud storage is available, and Moonwave has permission to use iCloud.

Purchases And Restore Issues

Moonwave may offer a one-time lifetime unlock through Apple's App Store in-app purchase system.

If your purchase is not appearing in the app:

Make sure you are signed in with the Apple ID used for the purchase.
Open Moonwave and use the restore purchase option.
Confirm that the App Store purchase completed successfully.
Contact support if the app still does not recognize your purchase.

Moonwave does not receive your full payment card details from Apple. Apple handles App Store payments, receipts, refunds, and chargebacks.

Refunds

Refund requests for App Store purchases must be made through Apple.

You can request a refund through Apple's report a problem website: reportaproblem.apple.com

We cannot directly reverse App Store charges ourselves and cannot guarantee that Apple will approve a refund.

Privacy And Data

Moonwave does not create its own account system for your journal. Your journal is stored on your device and may sync through Apple's private iCloud/CloudKit services when iCloud is available.

You can delete Moonwave data from Settings inside the app. This deletes your settings, mandalas, daily logs, powers, signs, and other local journal data from the device, and those deletions sync to iCloud when iCloud sync is available.

If analytics was enabled and you want server-side analytics data deleted, contact support.

For more detail, read the Moonwave Privacy Policy.

Common Questions

Is Moonwave an online period tracker?

Moonwave is currently an iPhone and iPad app, not a browser-based period tracker. Your journal stays in the app and can sync privately between Apple devices through iCloud when iCloud is available.

Do I need a Moonwave account?

No. Moonwave does not require a Moonwave account, email address or profile for your journal. Entries are stored on your device and can sync through your private Apple iCloud database.

How do I restore a Moonwave purchase?

Sign in with the Apple ID used for the purchase, open Moonwave, and use the restore purchase option. If the purchase still is not recognized, contact support@getmoonwave.app.

Can Moonwave help with medical or fertility questions?

No. Moonwave is for personal wellness reflection and does not provide medical advice, diagnosis, treatment, contraception guidance, fertility guidance or emergency care.

Medical And Safety Questions

Moonwave is designed for personal wellness reflection. It does not provide medical advice, diagnosis, treatment, contraception guidance, fertility guidance, or emergency care.

If you have a medical concern, contact a qualified healthcare professional. In an emergency, contact local emergency services immediately.

App Store And Apple Account Help

Some issues are managed by Apple rather than Moonwave, including:

App Store payment methods.
App Store refunds.
Apple ID sign-in.
Family Sharing availability.
iCloud storage, iCloud account, and device-level iCloud settings.

For Apple account or App Store payment help, contact Apple Support.

Response Time

We try to respond to support messages as soon as practical. Response times may vary depending on message volume, time zone, weekends, holidays, and the amount of investigation required.